Ukrzaliznytsia has declared force majeure due to a cyberattack: what it means
28 March 09:52
On March 23, 2025, JSC Ukrzaliznytsia suffered a large-scale cyberattack that significantly disrupted the operation of the company’s information and telecommunications systems. As a result, automated services were affected, which affected the performance of standard operations and obligations to customers and partners.
As a result of this incident, Ukrzaliznytsia officially declared force majeure, which may lead to full or partial failure to fulfill obligations under the concluded contracts. This was reported by Komersant ukrainskyi with reference to Ukrzaliznytsia.
What happened?
A large-scale cyberattack on March 23 affected Ukrzaliznytsia’s key digital systems, including ticketing and train coordination platforms.
While train traffic was maintained thanks to backup mechanisms, automated services such as online ticketing were unavailable.
The company’s specialists immediately started to eliminate the consequences, but the restoration of full operation is still ongoing.
This incident has highlighted the vulnerability of Ukraine’s critical infrastructure to cyber threats, especially in times of war.
How is Ukrzaliznytsia responding?
The company’s specialists are already working to eliminate the consequences of the incident and restore the systems.
Customers and business partners are advised to follow official announcements to receive information on the restoration of services as soon as possible.
What force majeure means for customers and partners
Due to the attack, Ukrzaliznytsia has declared force majeure, which may affect the fulfillment of contracts with partners and customers.
The declaration of force majeure means that Ukrzaliznytsia may temporarily fail to fulfill certain obligations due to circumstances beyond its control.
The company said in a statement that it is a possible full or partial failure to fulfill obligations due to force majeure. This applies to both passenger transportation and cargo operations, where delays or disruptions may occur.
This may apply to:
- Transportation and train schedules – possible delays or disruptions.
- Customer service – difficult access to online services.
- Contracts with counterparties – delays in fulfilling contractual terms.
At the same time, Ukrzaliznytsia assures that it is making every effort to restore all services as soon as possible and return to normal operation.
What should customers do?
Follow the updates on the official website of Ukrzaliznytsia and on social media.
In case of difficulties with ticket purchases or other services, contact the support service.
Take into account possible delays when planning trips.
“Ukrzaliznytsia is making every effort to quickly restore full operation and return to normal services.
